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These documents have been issued by the GSA for all mailroom personnel in federal government facilities in the Washington DC metropolitan area. They also indicate that it could be used by anyone who needs guidance on how to handle any problems that may occur in their mailroom. This information here is the full text taken from http://www.gsa.gov.
Office of Science and Technology Policy MEMORANDUM FOR FEDERAL MAIL MANAGERS AND FIRST RESPONDERS TO FEDERAL MAIL CENTERS
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